Refund policy
Return & Refund Policy
Thank you for shopping with ONEADONAI Apparel. We truly appreciate your support and strive to provide every customer with high-quality products.
Because many of our items are produced in limited quantities, all sales are final. We do not accept returns or exchanges for incorrect sizing, fit, personal preference, or change of mind. Please review our sizing information carefully before placing your order.
Eligible Refunds
Refunds or replacements will only be considered if:
- You received a product with a manufacturing defect or damage.
- You received the incorrect item.
To be eligible for review, your claim must be submitted within 3 days of receiving your order.
Proof Required
To help us review your request as quickly as possible, clear photo evidence of the defect, damage, or incorrect item is required. Claims submitted without visual proof cannot be approved.
Please email your claim to:
Oneadonaiapparel@outlook.com
Include the following:
- Your order number
- Your full name
- A brief description of the issue
- Clear photos showing the defect, damage, or incorrect item
Return Conditions
If your claim is approved, the item must:
- Be unworn and unused, unless the issue is a manufacturing defect.
- Be returned in its original condition, including original tags and packaging when applicable.
ONEADONAI Apparel reserves the right to deny any claim that does not meet the requirements outlined above.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your claim.
If your claim is approved, your refund will be issued to the original payment method used for your purchase.
Shipping charges are non-refundable unless the refund is due to a verified manufacturing defect, damage, or an incorrect item sent by ONEADONAI Apparel.
Contact Us
If you have any questions or need assistance, we’re happy to help.
Email: Oneadonaiapparel@outlook.com